Michelle Martinez is a visionary leader, creative thinker and analytical problem solver who engages in strategic, conceptual and proven methods to solve global problems that consistently result in extraordinary customer and experience outcomes. 

Michelle has over 20 years of hands-on experience leading global organizations such as Wayfair and HomeServe through double-digit growth across B2B/B2C/D2C products, platforms and ecosystems through holistic CX and EX strategies that empower transformation and innovation. She fosters highly collaborative and empowering experiences across all management, department and discipline levels to create alignment, supercharge growth, and simplify complex systems and processes into meaningful and valuable customer insights for action.

An experienced industry leader and speaker, Michelle thrives at the intersection of all things experience to enable growth opportunities across product, service, technology, brand marketing, and business.